Legal

Privacy Policy

Last Updated: 14 April 2025  |  Naluri Wira, Wisma Cahaya, Bangsar, Kuala Lumpur

Introduction

Naluri Wira ("we", "us", "the firm") is committed to protecting the personal information of clients, enquirers, and website visitors. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have in relation to it. It applies to data processed in connection with our legal services and this website.

This policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By engaging our services or using this website, you acknowledge that you have read and understood this policy.

1. Data Collection

What we collect

• Name, email address, and telephone number (submitted via contact form or in person)
• Pension and EPF statements and related financial documents (provided for review)
• Estate and family details relevant to trust structuring or survivor claim work
• Correspondence records (emails, letters, notes from meetings)
• Website usage data collected through cookies (see Cookie section below)

How we collect it

• Directly from you — through our contact form, email, or in-person consultation
• From third parties — documents from EPF, KWAP, Amanah Raya, or employers when obtained on your behalf
• Automatically — usage data through website cookies where consent is given

Legal basis for processing

• Contract: Processing necessary to provide the legal services you have engaged
• Consent: Marketing communications or cookie use, where explicitly consented to
• Legitimate interest: Maintaining client records and correspondence for the purposes of the engagement
• Legal obligation: Compliance with the Legal Profession Act 1976 and other applicable Malaysian law

2. How We Use Your Data

• To provide the legal services you have requested — pension reviews, survivor claims, or trust structuring
• To communicate with you regarding your engagement, including sending documents for review
• To submit claims or correspondence to EPF, KWAP, or other agencies on your behalf
• To maintain proper legal records as required by professional conduct obligations
• To respond to general enquiries submitted through the website
• To improve our website based on aggregated, anonymised usage data

We do not sell, rent, or share personal data with third parties for marketing purposes.

3. Data Sharing

We share personal data only in the following circumstances:

• Government agencies: EPF (KWSP), KWAP, Amanah Raya, and related agencies — only as required for your engagement and with your knowledge
• Syariah advisors: For Muslim estate matters, relevant details may be shared with a qualified Syariah advisor coordinated by the firm
• Legal obligation: If required by court order or applicable Malaysian law
• Analytics providers: Anonymised usage data may be shared with website analytics tools where you have consented to analytics cookies

4. Data Protection Measures

• Physical client files are stored in locked cabinets within our Bangsar office
• Digital records are stored on password-protected devices with access restricted to fee earners on the relevant matter
• Email correspondence involving sensitive documents uses encrypted attachments where feasible
• All staff members are bound by professional confidentiality obligations under the Legal Profession Act 1976
• We do not transmit personal data outside of Malaysia without your explicit consent

Data retention

Client files are retained for a period of seven years following the conclusion of the engagement, in accordance with professional conduct requirements. Data submitted through website enquiry forms, where no engagement follows, is deleted within twelve months.

5. Cookies

This website uses cookies to understand how it is used and to improve visitor experience. Essential cookies are required for basic site functionality and cannot be disabled. Optional cookies (analytics, preferences) are only used with your consent. For full details, please see our Cookie Policy.

6. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights:

• Right of access: To request a copy of the personal data we hold about you
• Right of correction: To request correction of inaccurate or incomplete data
• Right to withdraw consent: To withdraw consent for processing based on consent, at any time
• Right to limit processing: To request that we limit how we use your data in certain circumstances
• Right to lodge a complaint: With the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, please contact us at privacy@naluriwid. We will respond within 21 days.

7. Third-Party Links

This website may contain links to external websites, including government portals such as EPF's official site. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any site you visit via a link from ours.

8. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18 without the consent of a parent or legal guardian. In the context of survivor benefit claims, we may process data relating to dependent children — this is done only as necessary for the engagement and with the knowledge of the adult client engaging our services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last Updated" date at the top of this page. Continued use of our services following such changes constitutes acceptance of the updated policy.

10. Contact for Data Enquiries

For any questions relating to this policy or the handling of your personal data:

• Email: privacy@naluriwid
• Post: Naluri Wira, Wisma Cahaya, Jalan Maarof, 59100 Bangsar, Kuala Lumpur
• Telephone: +60 12-487 6293